Refund Policy

Overview

At BookIllustrationAI ("we," "our," or "us"), we strive to provide high-quality AI-powered illustration services. This Refund Policy explains our policies regarding refunds for subscriptions and digital services.

By purchasing a subscription or using our paid services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is incorporated by reference into our Terms of Service.

General Refund Policy

Due to the digital nature of our services, we generally do not provide refunds for:

• Partially used subscription periods
• Credits that have been used to generate content
• Services that have been fully delivered
• Change of mind after purchase

However, we understand that exceptional circumstances may arise. We will consider refund requests on a case-by-case basis and may provide refunds at our sole discretion in situations such as technical failures, service unavailability, or billing errors.

Subscription Refunds

14-Day Money-Back Guarantee

If you are not satisfied with our service, you may request a full refund within 14 days of your initial subscription purchase, provided that:

• You have not used more than 6 credits
• You have not violated our Terms of Service
• This is your first refund request for this account

Renewal Subscriptions

Refunds are not available for subscription renewals. This includes situations where you forgot to cancel your subscription before it renewed. Subscriptions automatically renew at the end of each billing period unless cancelled.

To avoid being charged for renewal, you must cancel your subscription before the renewal date. You can cancel at any time through your account settings. When you cancel, you will continue to have access to paid features until the end of your current billing period, but you will not be charged for the next billing cycle.

Prorated Refunds

We do not provide prorated refunds for unused portions of subscription periods. If you cancel your subscription, you will retain access to paid features until the end of your current billing period, but you will not receive a refund for the remaining time.

European Union Right of Withdrawal

If you are located in the European Union, you have a 14-day right to withdraw from your subscription purchase under EU consumer protection laws.

However, once you begin using our service (by using credits to generate content), you lose your right of withdrawal because you have received immediate access to the digital content. This is standard practice for digital services that provide immediate access.

If you have not used the service at all and wish to exercise your right of withdrawal, you may request a full refund within 14 days of purchase. Once you have used any credits, your right of withdrawal is waived.

Non-Refundable Items

The following items are not eligible for refunds:

• Credits that have been used to generate content
• Subscription periods that have been fully utilized
• Services that have been completed and delivered
• Refunds requested more than 14 days after purchase (except as required by law)
• Accounts that have been terminated for violation of our Terms of Service
• Refunds for accounts that have already received a refund previously

How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Order or transaction ID (if available)
• Date of purchase
• Reason for refund request
• Any relevant supporting documentation

Email: support@kindlebookillustrations.com

Please include "Refund Request" in the subject line of your email. We will review your request and respond within 5-7 business days.

Refund Processing

Review Process

All refund requests are subject to review and approval. We will evaluate your request based on:

• Time elapsed since purchase
• Usage of the service (number of credits used)
• Reason for refund request
• Compliance with our Terms of Service
• Applicable laws and regulations

Processing Time

If your refund request is approved:

• We will process the refund within 5-7 business days of approval
• The refund will be issued to the original payment method used for the purchase
• It may take 5-10 additional business days for the refund to appear in your account, depending on your payment provider
• You will receive an email confirmation once the refund has been processed

Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to find an alternative refund method. We are not responsible for delays caused by payment processors or financial institutions.

Billing Errors

If you believe you have been charged incorrectly, please contact us immediately. We will investigate the issue and, if a billing error is confirmed, we will:

• Correct the error and issue a refund if necessary
• Provide a credit to your account if applicable
• Ensure you are not charged again for the same error

Billing error refunds are processed promptly upon confirmation of the error.

Service Issues and Technical Problems

If you experience technical issues that prevent you from using our service, please contact our support team. We will work to resolve the issue promptly. If we are unable to resolve the issue within a reasonable timeframe, we may offer:

• A full or partial refund
• An extension of your subscription period
• Account credits for future use

The resolution will depend on the nature and severity of the technical issue, as well as the impact on your ability to use the service.

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your payment provider instead of contacting us first, we reserve the right to:

• Immediately suspend or terminate your account
• Dispute the chargeback with your payment provider
• Provide evidence of service delivery and your agreement to our Terms of Service

We encourage you to contact us directly to resolve any issues before initiating a chargeback. We are committed to working with you to find a fair resolution.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. We will notify users of material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our service (for major changes)

Changes to this policy will apply to purchases made after the effective date of the changes. Refund requests for purchases made before policy changes will be evaluated under the policy that was in effect at the time of purchase.

Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. Depending on your location, you may have additional rights under local consumer protection laws that cannot be excluded or limited.

For example, consumers in certain jurisdictions may have rights to:

• Refunds for defective services
• Refunds if services are not provided as described
• Cooling-off periods for certain types of purchases
• Other rights as provided by applicable consumer protection legislation

If you believe you have additional rights under applicable law, please contact us and we will work with you to address your concerns in accordance with applicable legal requirements.

Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: support@kindlebookillustrations.com

We will respond to your inquiry within 5-7 business days.